Shield Education Pty Ltd
RTO Number: 46484
ABN: 33 671 004 292
Website: https://shieldeducation.com.au
Email: admin@shieldeducation.com.au
Phone: 1300 238 806
1. Introduction
Shield Education Pty Ltd is committed to protecting the privacy and personal information of our students, customers, website visitors and clients.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with us, enrol in a course, make an enquiry, complete a form, book training, make a payment, or use our website.
2. Personal information we collect
We may collect personal information including, but not limited to:
– Name
– Email address
– Phone number
– Residential or postal address
– Date of birth
– Course enrolment details
– Payment and booking information
– Employer or organisation details
– Student identification information
– Unique Student Identifier information where required
– Information required for nationally recognised training and reporting
– Information provided through website forms, enrolment forms, email, phone, SMS, learning systems or in person
– Website usage information, such as IP address, browser type and device information
3. How we collect personal information
We may collect personal information when you:
– Submit an enquiry through our website
– Enrol in a course
– Complete an online form
– Make a booking or payment
– Contact us by phone, email, SMS or social media
– Use our learning platform or student systems
– Attend training
– Provide information required for assessment, certification or compliance purposes
4. How we use your information
We use personal information to:
– Respond to enquiries
– Process enrolments and bookings
– Deliver training and assessment services
– Issue certificates, statements of attainment or other training records
– Process payments
– Communicate course information, reminders and updates
– Meet RTO compliance, reporting and record-keeping obligations
– Improve our services, website and student experience
– Manage customer service, complaints and support
– Send marketing information where permitted or where consent has been provided
5. Payments and Square
Shield Education may use Square to process payments securely.
When you make a payment through Square, payment information may be collected and processed by Square in accordance with Square’s own privacy and security practices.
Shield Education does not store full credit card details on its website.
6. Disclosure of personal information
We may disclose personal information where necessary to:
– Government departments or regulators where required for vocational education and training reporting
– Training and student management systems used by Shield Education
– Payment processors such as Square
– Website, email, form, booking or learning platform providers
– Contractors or service providers who assist us to operate our business
– Legal, accounting or professional advisers
– Law enforcement, regulators or other parties where required by law
We do not sell personal information.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include secure systems, password protection, restricted access, staff procedures, secure payment processing and appropriate record management practices.
No online system is completely secure, but Shield Education takes privacy and data protection seriously.
8. Marketing communications
We may send course updates, promotional material or other relevant information to people who have enquired, enrolled or provided consent.
You may unsubscribe or opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
9. Cookies and website data
Our website may use cookies or similar technologies to improve website functionality, analyse website traffic, support advertising, or improve user experience.
You can adjust your browser settings to refuse cookies, although some website features may not work correctly.
10. Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To request access or correction, please contact us using the details below.
11. Retention of information
We retain personal information for as long as required for the purpose it was collected, including business, legal, taxation, training, compliance and regulatory requirements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
12. Privacy complaints
If you have a concern about how your personal information has been handled, please contact us first so we can try to resolve the matter.
Contact details:
Shield Education Pty Ltd
Email: admin@shieldeducation.com.au
Phone: 1300 238 806
Website: https://shieldeducation.com.au
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website.
Last updated: 1 June 2026
