CHC32015 – Certificate III in Community Services

Shield Education (RTO#00000) offers the nationally recognised CHC32015 – Certificate III in Community Services qualification with high quality course materials and premier student support. We deliver training that is customised to meet the needs of our students and employers.

Where can it take your career?

The CHC32015 – Certificate III in Community Services is the latest nationally accredited qualification for those who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. This course is perfect for learners who are:

  • Support Worker
  • Case Worker
  • Client Contact Officer
  • Residential Support Worker
  • Community Care Worker
  • Welfare Support Worker
  • Neighbourhood Centre Worker
  • Assistant Community Worker
  • Accommodation Support Worker

How is the course delivered?

Training is delivered via Blended delivery (Online + Face-to-face Simulated Training and Assessment) at Leichhardt Community Centre, 1-17 Denman St., Leichhardt QLD 4305.

Course Duration: This course is designed to be completed up to 52 weeks.

Expected Study Hours: Typical learners are expected to spend approximately 1,206 hours depending on existing knowledge, skills, and experience.

Note: Please read the Shield Education Student Handbook and other policies and procedures including Refund Policy, Complaints and Appeals Policy, RPL Procedure prior to enrolling.

What will you learn?

This course is designed to develop your expertise in community services. Among others, you will learn to:

  • Respond to client needs
  • Communicate and work in health or community services
  • Work with diverse people
  • Follow safe work practices for direct client care
  • Manage personal stressors in the work environment

How is the course structured?

All learners will be assessed through:

  • Observation during on-the-job or role play/simulation (OS)
  • Questioning may include self-assessment, verbal answers, written questionnaires, activity modules or interview (Q)
  • Structured Activities may include Projects, Case studies, presentations, role play, demonstration, progressive tasks (SA)

What are the entry requirements?

There are no pre-requisites to enter this training program. However, Shield Education screens students according to the following criteria:

  • Are 18 years of age and over
  • Have successfully completed at least Australian high school year 10, or equivalent
  • Have basic computer skills
  • Have sound Language, Literacy and Numeracy skills*

*Learners who do not meet the LLN requirements of the course may still enrol into the course provided the enrolment has been endorsed by the trainer and corresponding additional support strategies have been put in place. 

What are the resources needed to complete the course?

To support you in your new course with Shield Education, we will provide the following:

    • CHC32015 learning and assessment suite which includes:
      • Learner Guides
      • Assessment Workbooks
      • Templates for Projects and other activities;
    • Information relating to peak bodies, network groups and web based network services
    • Facilities, equipment and resources normally used by care workers, including but not limited to:
      • Client assistive devices and mobility aids such as:
        • Patient hoists
        • Standing lifter
        • Wheelchairs
      • Personal Protective Equipment
    • Simulated resources to provide students with simulated assessment pathways
      • Simulated organisational policies, protocols and procedures including but not limited to:
        • Work health and safety
        • Safe work practices
        • Reporting
      • At least two (2) co-workers and at least five (5) care clients including:
        • At least three (3) people from diverse social and cultural backgrounds
        • At least one (1) client going through an organisational or legal complaints process
        • At least three (3) clients with mental health issues
        • At least three (3) clients affected by domestic and family violence
      • Simulated client information (where relevant to the client’s needs), such as:
        • clients’ individualised plans
        • health management plans
        • personal healthcare checklists
        • personal healthcare diaries
      • Opportunities to participate in simulated meetings and discussions with clients and colleagues including but not limited to:
        • At least two (2) chances to clarify workplace instructions and negotiate timeframes with different colleagues
        • At least three (3) situations wherein communication constraints are present
        • At least three (3) situations to interact with people from diverse social and cultural backgrounds
        • At least two (2) stressful situations in the workplace involving colleagues and/or clients
        • At least one (1) chance to work in collaboration with a client to identify their interests, needs and rights; advocate on behalf of a client to achieve a specific outcome and support a client throughout an organisational or legal complaints process
        • At least three (3) chances to identify and respond to the needs of clients affected by domestic and family violence, according to legal and ethical requirements
        • At least one (1) chance to promote Aboriginal and/or Torres Strait Islander cultural safety in the context of at least 1 workplace
      • At least one (1) simulated emergency situation
      • At least three (3) simulated crises and crisis intervention activities
      • At least three (3) simulated service delivery situations that involves collaboration with external individuals/groups
      • At least three (3) simulated situations where behaviours of concern are present
      • Opportunities to complete and develop documentation including but not limited to:
        • At least two (2) written or electronic workplace documents
        • At least one (1) personal stress management plan
        • Strategies for networking and collaboration for at least one (1) organisation
      • Simulated information on links to other services
    • Additional course readings and resources recommended by trainers, such as readings on topics including:
      • Australian culture and history
      • Impact of European settlement
      • Loss of land and culture
      • Importance of lore and kinship

To complete your course, you will need ongoing access to the following:

  • Computer/laptop with relevant software such as, but not limited to, the following:
  • internet access preferably through Google Chrome
  • MS Word and PowerPoint
  • Adobe Acrobat Reader

What are the CHC32015 course units?

Core / Elective Unit Code Unit Title
CORE UNITS Core CHCCCS016 Respond to client needs
Core CHCCOM005 Communicate and work in health or community services
Core CHCDIV001 Work with diverse people
Core HLTWHS002 Follow safe work practices for direct client care
Core HLTWHS006 Manage personal stressors in the work environment
Elective units Elective CHCADV001 Facilitate the interests and rights of clients
Elective CHCMHS001 Work with people with mental health issues
Elective CHCPRP001 Develop and maintain networks and collaborative partnerships
Elective CHCCCS009 Facilitate responsible behaviour
Elective CHCDFV001 Recognise and respond appropriately to domestic and family violence
Elective CHCCCS019 Recognise and respond to crisis situations
Elective CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

What are the course fees?

The CHC32015 course is available for only $2,400.00.

Initial deposit of $800, to be followed by 11 monthly payments*.

*10 monthly payments of $145.45 and $145.50 on the 11th month.

Please see Fees and Refunds Policy for more information.

What are the Qualification Pathways?

Learners may also consider additional training to complement your skills in community services, with courses such as:

  • CHC33021 Certificate III in Individual Support*
  • CHCSS00130 Individual Support – Disability Skill Set
  • TAE40122 Certificate IV in Training and Assessment*

*These courses are not offered by Shield Education

Is Recognition of Prior Learning (RPL) available?

Shield Education has a Recognition of Prior Learning (RPL) Policy, to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist Learners to progress faster through a unit of competency, or allow the student full credit.